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1.9

Not a good experience at all at 1000bulbs.com. I spent hours researching to find the right bulb strings for Christmas.

Finally found them here. Unfortunately the shipping charge was nearly $22.00. It took a week for the box to arrive. Product listing promised if one bulb goes out, others stay lit.

I barely starting stringing the bulbs when 25% of one 200 bulb string went out.

I contacted the company for return and they don't cover return shipping even on a defective product. They reluctantly gave me credit for half the shipping cost so I'm still out 11.00 with nothing to show.

Reason of review: Poor customer service.

Monetary Loss: $11.

1000Bulbs Cons: Defective product and no return shipping reimbursement.

Location: 2140 Merritt Dr, Garland, TX 75041, USA

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1000Bulbs

Thank you for taking the time to leave a review. We immediately refunded you the purchase price for the defective string and let you know that we didn't need it returned, so you would not need to spend anything shipping the defective product back.

The remaining four strings, which we understand to be in working order can be returned under our normal return policy, which usually requires the customer to pay return shipping. In your case, we split the cost of return shipping with you and once we have the working strings back, we will credit your account again. When it's something on our end, such as the defective string, then we cover the costs. When you're choosing to return working products, it's our policy for the customer to pay the return shipping so we went above our normal policy in this case.

We hope we have rectified some of your concerns doing business with us. Have a blessed day.

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